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Not able to open files after windows 10 upgrade

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Hello,  I just bought a new computer with windows 10 on it. I had tried to get into my insurance information (files) and all I get is a bunch of letters and numbers all jumbled together. So I downloaded adobe reader thinking that's what I needed. Well that didn't work. It has to do with my computer because the tech at the insurance sight had no problems on there end with my computer. Can someone help. I use this information a lot and need to see it. Thank you





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17 hours ago, buffy2011 said:

I had tried to get into my insurance information (files)

What kind of files are they? What are the file extensions? .docx? .pdf? 

I can't imagine an upgrade of the OS would impact other files on the drive. Something else might be going on. Perhaps you lost the association of those file types with the correct app needed to open them.

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