1 point@penelopepony You should be able to reset your password from the login screen. Here are full details on how to do that: https://www.groovypost.com/howto/reset-windows-10-account-password-from-login-screen/ Depending on your situation, like it's not booting, try to boot into Safe Mode: https://www.groovypost.com/howto/boot-windows-10-safe-mode/
1 point@Joeanddani Check out our article on how to fix a Black Screen on Windows 10: https://www.groovypost.com/howto/fix-black-screen-windows-10/ Hopefully, you'll find something there to help fix the problem. Let us know how things go!
0 pointsHi You can go here to see if you have the latest version of W10. A clean install is the best way to install W10 IMHO Go here and click "Update Now" https://www.microsoft.com/en-us/software-download/windows10