Windows 10 won't download Error Ox80070005

[Judy]

Microsoft says my system is compatible and can therefore download Windows 10.   I am running a 64 bit laptop - did as instructed - turned off my anti-virus and still it gave me the message - turn off your anti-virus and below that Error Ox80070005.

Anyone any ideas?

Judy

[holdum333]

Hi @Judy Welcome to the forum! Here's a link from our forum that you might want to read about your problem! It would also help if you posted the make and model of your computer!

You may get more replies from other members later!

http://windows10forum.com/topic/432-a-must-read-if-you-havent-upgraded-to-w10/

Here's another link by @adacosta  How to upgrade to the anniversary version, but the same things apply to this upgrade IMHO!

 

http://windows10forum.com/blogs/entry/3-how-to-ensure-a-smooth-upgrade-to-windows-10-anniversary-update/#comment-3

If your PC doesn’t meet the system requirements or includes incompatible hardware, it means you won’t be able to upgrade your PC to Windows 10.

How are you trying to upgrade? Are you using windows updates? You might give this a try!

https://www.microsoft.com/en-us/software-download/windows10/?wa=wsignin1.0

[holdum333]

Hi @Judy Just wondering if you still need help with your issue?? There are other things we can try or suggest!

I'm hoping you were able to complete the W10 upgrade!

[ShockerSH]

On July 21, 2016 at 2:27 PM, Judy said:

Microsoft says my system is compatible and can therefore download Windows 10.   I am running a 64 bit laptop - did as instructed - turned off my anti-virus and still it gave me the message - turn off your anti-virus and below that Error Ox80070005.

Anyone any ideas?

Judy

 

Flash your laptop with all the latest updates - Firmware/Bios/Etc... I had to do that with my Lenovo before it would install without issues. It also fixed a bunch of USB Displayport issues.

[Rich-M]

What is the make and model of the laptop?

[holdum333]

2 hours ago, Rich-M said:

What is the make and model of the laptop?

Hi See the first line in my post! There haven't been any responses from the poster! Maybe they got it solved! I gave them several suggestions that @adacosta wrote in a blog!

[andre]

Microsoft fixed whatever problem was causing this in the Upgrade Assistant. Microsoft recommends redownloading the Upgrade Assistant then try again or use the Media Creation Tool.

[holdum333]

Heya ! @adacosta I suggested the MCT in my post. I hope it's not to late for the poster! I hoping also that the poster was able to get the free W10 upgrade.

PS Thanks for all your blogs. I used them in my response. I read everyone of them. Team work is good IMHO!