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Black Screen on Non-Admin Profile following Log In


Ellen
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Hi,

We have a family computer running on Windows 10 with four profiles. Two of the profiles are admin (mine and my husband's) and the other two are non-admin profiles for the kids. 

Right now, one of my kid's profiles is showing up with a black screen with the arrow cursor after they enter their password at login; I am able to access Task Manager from the black screen (CTRL/ALT/DEL) and can log out of the profile from there, but can't access the start menu and there is no task bar.  The other three profiles work with no problems.

I've tried all of the tricks that I've found (removing non-essential start-ups, safe-mode start-up and repair, reinstalling drivers, etc.) and nothing has helped. Can anyone please help??

Thanks!

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