Brian Burgess

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Brian Burgess last won the day on January 26

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About Brian Burgess

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  1. @Ellen We have a detailed troubleshooting guide for people who get a Black Screen: I would try that out and see there is something you haven't tried yet and see if one of them works!
  2. @nopeda You can right-click the desktop and go to View and from the menu, you have different resizing options. For more details and other options in Windows 10 check out our article: Hope this helps!
  3. YouTube videos not working

    Are you running an ad blocker? If so, disable it for YouTube. Also, go through and disable each of your extensions one at a time to see if one of them is causing the issue.
  4. @jabo Have you tried to follow the steps laid out in this article?
  5. Restore to factory settings?

    Viruses can be tricky. You might want to start with doing a full PC reset. But your best option is to do a complete reinstall. Wipe the drive clean and reinstall from fresh.
  6. Restore to factory settings?

    @winnoob Yep. There are two reset options for Windows 10. You can find out more from this article:
  7. YouTube videos not working

    @claudiathompson Are you using an ad blocking extension? That could be causing the issue.
  8. desktop icons have all disappeared

    @aptman1429 You can head to Settings > Personalization > Themes and scroll down and click Deskto Icon Settings and make sure all the system icons you want are checked.
  9. What type of PC do you have? What are the various options you've tried? Are you getting any error messages? If so, post them so we have more info on what's happening.
  10. Updates to our Windows10.Help Community!
  11. Calm Down. The Meltdown/Spectre Issue isn't the End

    Microsoft has also released a detailed knowledgebase article on the entire Meltdown / Spectre issue as well that is chock full of great information for all Windows users:
  12. Shut down or hibernate

    Unless your system isn't working correctly and you can't figure out exactly what's causing it, you really don't need to reboot other than for Windows Updates. What is your blue screen error message? That can often tell you what's crashing. Just search the error code that pops up.
  13. @DanHPPavillion Can you install other apps? If you can, then download Firefox and see if that will install. Otherwise, I am wondering if you're actually running Windows S? Do you get any errors? If so, plz take a screenshot and we can go from there.
  14. @Joeanddani Check out our article on how to fix a Black Screen on Windows 10: Hopefully, you'll find something there to help fix the problem. Let us know how things go!
  15. WilBern

    @WilBern Welcome aboard! If you're using a digital license I would check out the following article: Also, this is what Microsoft says about the error you're getting (I'm thinking you're looking at the second issue about the clean install): You entered a product key that can't be used to activate Windows. You'll need to enter a different product key or buy a new product key. You performed a clean installation of Windows 10 instead of first upgrading from your previous version of Windows. To fix this, go back to your previous version of Windows, make sure the previous version is activated, and then upgrade to Windows 10. You upgraded to Windows 10, but the activation servers were busy. If you upgraded from an activated copy of Windows 7 or Windows 8.1, your copy of Windows 10 will be automatically activated, or you can wait a while and then select Activate. You upgraded to Windows 10 using the free upgrade offer, but Windows 10 isn't activated after a reinstall. Your copy of Windows 10 should automatically be activated so long as you didn't make any significant hardware changes to your device (such as replacing the hard drive or motherboard) If none of that helps, you can activate it via Microsoft Chat Support -- just explain your set up: