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Windows 10 Upgrade Fails

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I installed the free Windows 10 upgrade successfully on my desktop, it took about 2 hours or so. However on my Dell notebook, things did not work. Every time I tried, it would either fail or the Update window showed the files downloaded for hours and hours. I canceled this each time and retried with the same result. On the last day of the free offer, I read where I could save the Windows 10 installation files on a flash drive or save the ISO image to burn to DVD. I saved both on my hard drive. When I tried to install the upgrade from the flash drive, it asked for my Windows 7 Product Key. I do not have one as the operating system came pre-installed on my notebook. So I am at a loss how to get the upgrade completed now that the free offer has passed. Any help would be greatly appreciated.

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Hi @Don18055 You may get more replies from other forum members latter! Here's a link from groovypost. I'm thinking you may have to contact Microsoft and hope you get someone there that knows what they are doing. I'm not sure how do go about this now that the free offer has expired!



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  • 2 months later...


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