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holdum333

Having Printer Problems After W10 Up Grade?

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Hi ! Having printer problems after up grading to W10? Here's a excellent fix  for your HP printer problems. It really works well! Move or delete! What ever is appropriate.

Give it a look!   http://support.hp.com/us-en/document/c02073861

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor c04616993.jpg to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. It is available only for Windows 10, 8, and 7. Download and run Printer Install Wizard c04608529.gif a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities.

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Hi Here's a zip file I created showing each step the Scan Doctor takes finding and repairing your HP printer. It works really well and gets the job done for me!

This zip was made with the PSR  tool found in Windows. Really a cool tool for this kind of thing!

 

HP Scan Doctor!.zip

Edited by holdum333

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Hi! Edit time expired while looking for this forum link that I created earlier.

Here's how to use this handy W10 feature (PSR) This can be added to my above post!

 

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Most of the problems I am aware of Gary are incompatible hardware and HP always heads the list in those. They are also always the last ones to provide new drivers for new Windows version also.

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Hi @Rich-M How do you know these things?? You say these things without any confirmed data to back up what you're saying. Please attach some data to confirm what you're posting. You don't like W10. You don't like Dell and you don't like HP. Do you have more products you don't like and want to share them here?

I have a very old Hp printer and the scan doctor identified my printer;  found the drivers, installed them and my printer works just fine!

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Gary here I have 15+ years experience. I have a client base between 4-500 clients and most have HP printers so I am talking about what I have seen with Windows upgrades for myself and I have personally owned somewhere in the neighborhood of 40 desktops and laptops myself over 20 years. I am not saying that to put down the fact you have owned 1 laptop and 1 printer in the same period, I am saying it to establish in my experience from Windows 3.1-10 I have lived through, the last hardware company to produce printer drivers for new OS has always been HP (and the first I might add is always Epson). I don't hate HP I have owned 5 printers in my lifetime mainly 1500 color laser and 2500 color laser that ended with Windows XP because no drivers were made for Vista and I also remember several HP scanjet scanners that ended with HP also but the numbers escape me. I have never personally seen an Epson printer for which there were no drivers in a new OS or Canon printers that ended with an OS but remember I am only talking about my experience.

HP monitors are excellent quality and I am a refurbisher of HP desktops for many years in fact HP and Dell are the only branded units I have ever refurbished and sold. I today own an HP Laserjet Pro MFP 127fw black laser printer also and I like it alot. I also have a Lexmark CS410 Dn color laser printer which is new for me this year and a Canon Pixma IP1600 inkjet printer that is about 4 years old for printing photos. I did have a Canon Pixma 6220D I believe for about 9 years and really miss that one. Over the years the other major event where I could not carry printers forward was with Windows XP meant the end of about 4 Lexmark printers that I loved also and that does happen occasionally. You have to remember there is little incentive for a hardware company to who sold a printer 8 years ago to spend money making drivers for a new version of Windows creating a raw cost of time and effort they cannot recover. That is one of the reasons I credit Epson for the best job I have seen coming up with new drivers for their hardware with every new version of Windows first and I never remember seeing an Epson device that could not move forward with a new version of Windows.

The other problem I see with HP hardware is their software. Prinetr cd's invariably have unnecessary software and in some cases known spyware and while at times I see the ability to opt out of unwanted software, not always as there have been times after using an HP driver I had to go back in and remove Yahoo Toolbar and other unwanted programs that were installed during driver installation. I am not bad mouthing HP because I am reporting my experiences with them is all and I have said only some of the time this is true.

Now I have said all this because you asked for "confirmed data" and not all "confirmed data" is written by someone else, sometimes it is taken from those who do this for a living.

I am not claiming anything beyond my pown personal experiences, never do but as I told you before I often fail to say IMHO!

 

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Hey @Rich-M Thanks for the detailed description. You are the only person I have ever known that had to replace Hard Drives every 1-2 years. Now they are lasting 8-10 years because you started shutting down your PCs. This is the first I have ever heard that HP software has known spyware and installs Yahoo Toolbar and other unwanted programs. Yes they may have software that you may not want, but you can opt out of those. I know that adding things like that have become popular with several manufactures these days, and they are really getting bad when installing freeware. You have to be very careful and watch for PUPs.   I don't keep track of how many seniors I help here at Golden Oaks with their PCs and printers, but I have never seen the spyware issue before. How would you know the spyware was in the HP software? I have registered on more help forums then the law allows and I have never seen anyone complain about HP software installing spyware on their PC's. In my 12 years of being in the computer world, I have had two computers. A Dell desktop that ran XP and my Toshiba laptop that was just upgraded from W7.1 to W10. With my health like it is, there's not a lot I can do. I spend way to much time on help forums passing forward  things I have learned from others; and can still remember LOL. I learn some thing new every day and forget 10 things I have learned before. I'm no expert and I've never repaired printers or PCs for a living. I'm just a old country boy that loves people and they love me back. The hugs, goodies and the smiles are  all the pay I need. Help forums like this are where I spend a lot of time, and you even get thanked every once in awhile for helping someone.

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Gary, they all try to install questionable programs with their driver software as Dell does it too and you may remember last year everyone was all a buzz about Lenovo, my favorite

brand name computers having all kinds of issues with Super Fish Adware installed on most models of their computers:

http://www.pcworld.com/article/2886278/how-to-remove-the-dangerous-superfish-adware-presintalled-on-lenovo-pcs.html

As well as bloatware:

http://www.shouldiremoveit.com/Lenovo-oem-bloatware.aspx

and finally:

http://www.pcworld.com/article/262325/your_pc_may_come_with_malware_pre_installed.html

 

 

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Hi! Yes I have seen all those links before! My problem was you seemed to pick out HP. My question is still. "How would you know if HP software was putting spyware on your PC. Possibly- Yahoo tool bar. Yahoo tool bar tries to install all the time, but it's very easy to uninstall. Here read this!

ASK tool bar is the one that will give you a lot of grief. http://www.howtogeek.com/138516/the-shameful-saga-of-uninstalling-the-terrible-ask-toolbar/

Whew. After reading that page, you’ll learn that you can head to Control Panel –> Uninstall Programs and easily remove the terrible Ask Toolbar from your system. I guess it’s not malware after all. (Though it’s pretty close, if you want to be honest).

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Actually any toolbar will give you problems. Toolbars hang out in front of the browser and as such are impossible to protect from Malware incursions.

Some of it was accidental:

http://arstechnica.com/security/2014/10/hp-accidentally-signed-malware-will-revoke-certificate/

some not:

http://askbobrankin.com/a_malware_funnel_preinstalled_on_your_pc.html

https://www.rt.com/news/nitol-microsoft-malware-pre-installed-laptops-054/

yesterday:

http://blog.trendmicro.com/trendlabs-security-intelligence/hp-proliant-usb-keys-come-with-malware-surprise/

http://www.techsupportalert.com/content/next-generation-malware-attacks-pcs-firmware-hardware-devices.htm

Programs like Weather Bug, Bing Bar, Wild Tangent, and so many stupid Advisor Bars and Companion Bars do nothing but slow down the pc and enable Malware

easily....and Dell and HP pcs as well as most others are loaded with these unnecessary annoyances.

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Here you go @Rich-M  http://www.bleepingcomputer.com/download/pc-decrapifier/

Please use this freeware with discretion. It is very powerful. Always create a back up of your OS before using a tool like this. I recommend that you only remove the Recommended crapware as seen in my screen shot!

Is your PC running slow? Even brand new PCs often come with LOTS of pre-installed software that can cause that new machine to come to a crawl. Not to mention all of the annoying pop-ups! Others may have a PC that's a couple years old and we're the ones that installed a bunch of junk! It happens to the best of us. We try a bunch of programs over time and forget to remove them.

The PC Decrapifier is here to help! It's a free tool for you to use that helps remove programs, unnecessary startup items and icons that can slow down your PC. It takes you step by step, giving you recommendations on what to remove, many of which can be removed unattended. Head over to the download page to get started!

Capture29.JPG

Edited by holdum333

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Hi @Rich-M Here's a good read from HTG about bloatware. The PC Decrapifier won't get all of it, but it will get a bunch! This freeware is recommended on several help forums, but you should use with discretion, just as you should do with any program that chances your OS!

http://www.howtogeek.com/163303/how-computer-manufacturers-are-paid-to-make-your-laptop-worse/;)

I know you always create back up images so this should work well for you and your 500 clients!

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The original name of that was the Dell Decrapifier. Nothing wrong with using that, I just prefer to go in with

Revo uninstaller and take out almost everything I don't trust and most of the programs that have the oem brand

name on it. Different strokes for different folks.

 

 

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Hi @Rich-M FYI The free Revo version doesn't list 64-bit the programs. I prefer other uninstallers.

The free version of Revo Uninstaller does not offer full 64-bit compatibility which means that it won't list 64-bit programs in its interface.

That's a serious issue right there as it limits program functionality on 64-bit systems.

You should know that about the free version of Revo @Rich-M and alert your 500 clients. Here's a lot more good information about removing unwanted programs from groovypost.com

Here's a link from groovypost( Sister forum to windows10forum);), which has a excellent tutorial on removing programs. One of the best tutorials I have ever seen and one I use! Give this a look!

http://www.groovypost.com/howto/windows-completely-uninstall-software/

Edited by holdum333

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I use paid version of Revo Gary, you know me not into FREE much. However Wise uninstaller is also excellent tool I use as well and as stated

also does 32 AND 64 bit. My only problem with Wise is it is very intertwined with Cnet for installs and that is a cess pool of malware enablers these days as we both know.

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I would never download anything from Cnet.

You can download Wise directly from the program site. http://www.wisecleaner.com/wise-program-uninstaller.html

It's also available from FileHippo http://filehippo.com/download_wise_program_uninstaller/ and Major Geeks http://www.majorgeeks.com/files/details/wise_program_uninstaller.html

Edited by allheart55 (Cindy E)
  • Upvote 2

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41 minutes ago, allheart55 (Cindy E) said:

The Wise Uninstaller is a great little piece of software.

It recognizes both 32 bit and 64 bit programs.

Thanks Cindy! I use Wise Uninstaller also. I'm thinking you are the one that introduced it to me!

Welcome to the forum! Thanks Cindy! You beat me to filehippo! That's where I get all my freeware after CNET went rouge with PUPS! Major Geeks is also a good place to get freeware

http://filehippo.com/download_wise_program_uninstaller/

  • Upvote 1

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That is better, when I first downloaded it the Wise site directed free users to Cnet for the actual download and I do believe I did wind up however getting it from File Hippo anyway.

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