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mkj3757

Hard drive failure?

Question

I'm wondering if I'm having a hard drive failure. How can you tell if that's the problem? I have had to do a reversal to Windows 7 3 times now as the PC won't boot at some point. I can't system restore, I can't do system repair or recovery. I have to go back to Windows 7 every time. I had an online chat with Norton & they ran a tool to see if I had a virus but found nothing. They said it was an OS problem. Anyone have any ideas? I did a sfc /scannow but it showed no integrity problems.

TOSHIBA LAPTOP SPECS

SYSTEM MODEL
Toshiba Satellite L775D PSK4OU-OOGOOP
System Serial# 9B045926R

OPERATING SYSTEM
Windows 10 Home x64 Version 1511 Build 10586.71  IE Version 11.63.10586.0CO    
Chrome Version 48.0.2564.103 m
Boot Mode: Legacy BIOS in UEFI
Secure boot not supported

MAIN CIRCUIT BOARD
Board: Pegatron Corporation    TKBSS  1.50
Bus Clock: 100 MHz
UEFI: American Megatrends Inc.  1.50   10/18/2011

PROCESSOR
1.40 Gigahertz AMD A6-34OOM   APU with Radeon HD graphics
Graphics Chipset:AMD Radeon(TM) HD 6520G
512 KB primary memory cache
4096 secondary memory cache
64=bit ready
BIOS Version:012.043.000.001  
BIOS Part Number:BR40547.bin  
BIOS Date:04/07/2011    

DRIVES
622.92 Usable hard drive
528.99 GB hard drive free  HL-DT=ST BDDVDRW  CT31F Optical Drive
Hitachi HTS547564A9E384 hard drive  640.13 GB  drive O, s/n 110817J2380053CHMYEC, Rev JEDOA6OB
PCI to USB host controller 3x
Standard open HCD   USB host Controller 3x

MEMORY MODULES
5612 MB USABLE INSTALLED
6 GB RAM

LOCAL DRIVE VOLUMES
C: NTSF on drive O   622.92 GB

CONTROLLERS
ATA Channel 0
ATA Channel 1
Standard dual channel PCI  IDE Controller
Standard SATA AHCI Controller

BUS ADAPTERS
MS Storage spaces controller.
Standard Enhanced PCI to USB Host
DISPLAY 
AMD Radeon HD 6520G Display Adapter
Generic PnP monitor 17.1” vis.

MULTIMEDIA
AMD HD Audio Device
Realtek HD Audio 
Microphone Realtek HD Audio
Speakers Realtek HD Audio
Toshiba Web Camera – MP

OTHER DEVICES
MS AC Adapter
MS ACPI -Compliant Control Method Battery
HID-Compliant Consumer Control Device 2x
HID-Compliant Wireless Radio Controls
Toshiba Hotkey Driver
Standard PS/2 Keyboard
Synaptics PS/2 Port Touchpad Mouse
Send to OneNote 2010
MS Device Association Root Enumerator
MS GS Wavetable Synth
MS IPv4 IPv6 Transition Adapter Bus
MS Radio Device Enumeration Bus
MS RRAS Root Enumerator
USB Composite Device
USB Root Hub 6x
Generic Volume Shadow Copy

WIRELESS NETWORK CONNECTION
Realtek RTL8188CE Wireless LAN 802
Teredo Tunneling Psuedo-Interface

PRINTERS
HP Envy 100 All-in-One D410 Series
HP Officejet Pro 8600 All-in-One

ANTI-VIRIS PROTECTION
Norton 360 Norton Anti Virus Version 22.5.5.15
Malware Anti-Malware Version 2.2.0.1024

 

 

 

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3 answers to this question

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Hello,

probably the problem lies in the recovery system that has been delivered with the laptop. These tools are not designed to upgrade a sysem. So the remedy i would try is:

Use a program to boot the system and clean all partitions on your hard disk (Paragon HD suite in the free version would do)

Than have a clean W7 install on the hard disk.

Upgrade to W10.

Succes!

 

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Ya never know, Disk errors could be the issue. Is your computer doing/reporting something that makes you think it might be your disk?

A few things you can check -- first, run EVENTVWR and look in the SYSTEM look. If you have a drive issue, you should be able to see disk errors in the System log. 

Another option is to just run a scan of your disk to look for issues -- 

chkdsk /r

Here's a good article from AskLeo that talks about Chkdsk and should help you through it. 

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Hi! I'm holdum333 I realize that this is a old thread(April), but just trying to see if anyone is still posting here on this forum and hoping to see some replies and a little action! LOL. I do like Duchie's and Steve's replies however! I also like AskLeo!

 

The title of this issue "Hard drive failure" Here's a good place to start!

http://www.groovypost.com/howto/check-health-of-computer-hard-drive/

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