Cannot play MP4 video email attachments

[HClinard@Comcast.net]

Up until last week I was able to receive email with a mp4 attached, which would play both sound and video.  Now I only get the audio no video, any help?  I am using a Dell Studio xps 64 bit laptop with Windows 10.  Thanks, HC

[Steve K.]

Hi HC,

For me, the easiest thing to do is go download VLC Player. It's the best MP4 viewer out there - and it's free. https://www.videolan.org/vlc/download-windows.html

So, not a fix exactly but should get you up and running.

 

[HClinard@Comcast.net]

Thanks, Steve K.  works great.  HC

[Steve K.]

On 9/1/2017 at 7:59 AM, HClinard@Comcast.net said:

Thanks, Steve K.  works great.  HC

Glad I could help!