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A new user emerged on my pc after the update of Windows 10

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After this update a new, and totally unknown user emerged on my PC. The information from this user folder says it has been created before I bought my PC. It is named by a person's name unknown to me and contains folders with photos, excel-files, music, pdf-files, videos etc. (I bought this new PC this fall.) I tried to delete the new user, but was not allowed to do it. I tried to prevent the user with my F-secure, but the user-folders are protected, and again, I'm not allowed to delete this new, unwanted user on my PC.
Never happened anything like this before, and I'm quite baffled.

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  • 7 months later...

@Aria - More than likely, your PC was not new and this data was there before you bought it. Perhaps it was a sales person or.... it might have been a used PC.

You can Click Windows Key > Type Users > Click Add, edit, or remove other users.

From here, do you see the user profile? You should be able to delete it.

Another way to delete a user profile is to - Click Windows Key > Type: View Advanced System Settings > Advanced Tab > Settings (Under User Profiles). From there, you can delete all User Profiles.

Lastly, you can also take Ownership of those folders from the last user in order to delete them. Do this under Advanced Permissions in Windows Explorer.


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