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Creating new password


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A while ago, Windows refused to recognise my password tho' I know it was OK.  So I've been using my PIN to access my computer but now I'm worried that it might suddenly not recognise my PIN either.   So I went through all the steps to set a new password, using https://account.live.com/password/reset.   I have been through this 3 times, getting a code sent to my email address, choosing a different password and repeating it and finally getting an email saying I have a new password.   But each time I shut down the computer and then try to get back in using new password, it says it is not recognised.  What is wrong?

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  • 2 months later...
  • 3 years later...

Steps are given below-

Select the Reset password link on the sign-in screen. If you use a PIN instead, see PIN sign-in issues. If you're using a work device that's on a network, you may not see an option to reset your password or PIN. 
Answer your security questions.
Enter a new password.
Sign in as usual with the new password.

 

Regards,

Rachel Gomez

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