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Two Ways to Ensure KB3194496 Installs Smoothly

Since late September, users started reporting issues installing a cumulative update for Windows 10, KB3194496; which increments the Windows 10 Anniversary Update to build 14393.222.

Microsoft has not provided an official fix for the problematic update yet, but the software firm is looking into the issue.




Hello Insiders!
We’ve been working diligently on this issue and are finalizing a clean-up script that will fix the underlying issue preventing the install of  KB3194496 (Cumulative Update 14393.222) for affected users.  Your patience during our research and subsequent work is greatly appreciated.

Thank you as always and stay tuned!

Via Microsoft



In the meantime, several work arounds have appeared that seem to be resolving the issue for many. The culprit seems to be associated with the bundled XBOX app which according to the Update History page, KB3194496 includes a fix that addresses:

  • Addressed issue causing movies that were ripped using the transport stream (.ts) format to play without sound in Windows Media Player and the Xbox One Media Player app.
  • Addressed issue causing the Movies & TV app on the Xbox to stop working when attempting to play content that was just purchased from the Store.

 If you want to get the update to install, users will need to delete or disable XblGameSave. Here is how you do it.

Navigate to C:\Windows  > System32 > Tasks > Microsoft then delete the folder XblGameSave.

 kb update issue 1.png

Press Windows key + X, click Command Prompt (Admin), type: regedit then hit Enter. Navigate to the following registry key then delete it:


 kb update issue 2.png

Run Windows Update again then KB3194496 (Cumulative Update 14393.222) should install.


Have you been experiencing problems with Microsoft's latest update for Windows 10? If so, let us know in the comments.



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I am trying to update my windows 10, have been for weeks now. I keep getting an error Oxc1900107.

I cannot find where or how to deal with this. can anyone help me thank you Maeve

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Hello Maeve and Welcome to windows10.help forum.

Have you tried these two methods?

Method 1:


Try to run the Windows update troubleshooter and see if it fix the issue:


* Press Windows Key then type ‘troubleshoot’ and hit Enter

* Select “View all” on the left panel and run “Windows update” troubleshooter from the list

* Click Advanced, ensure to check Apply repairs automatically and also select Run as administrator

* Click Next and follow the on-screen instructions to complete the troubleshooting.


Once done, check if it allows you install Windows Updates without any errors. 


Method 2:


Try to repair Windows Update components.


Step :1


a. Press Windows Key + X.
b. Click on ‘Command Prompt (Admin)

Note: Click ‘Yes’ if it prompts for UAC(User Account Control).
c. Type following commands into the command prompt one after the other 


net stop wuauserv

net stop bits

net stop cryptsvc 

Keep Command Prompt window opened.


Step :2


Rename Windows Update folders


At the command prompt, type the following commands, and then press Enter after each command:

ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

Then type the following, commands and then press ENTER after each command:


net start wuauserv

net start bits

net start cryptsvc

Close the Command Prompt window and check if you can install the updates.


Source: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/getting-error-code-oxc1900107-with-windows-10/ba51e887-30a5-4c3f-96d2-8f43523de467?auth=1

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I followed your instructions, but it did not work. I always get the message "couldn't install updates" I have tried other forums but no luck so far. I hope Microsoft comes out with a fix to install this update.

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