• Welcome to Windows10Forum.com, a free community where people just like you come together to discuss, share and learn how to use their computers. Using this forum is easy and fun. As a guest, you can browse and view all the content on the site, however, you won't be able to leave comments or create new topics unless you create a free account. 

    Click here to Register a free account now and JOIN the discussion!

Sign in to follow this  
JZlme

Microsoft/Outlook ad screen will no go away permanently

Recommended Posts

When I try to go to my email I get a Microsoft/Outlook ad screen before I can see my email.  I have to click on 'sign in' or 'create free account' before I can see my email.  How do I get rid of it permanently?

My email is Hotmail and I get it thru outlook mail (outlook.live.com) and I use Microsoft edge.  This screen does not require that I sign in, I have to click on 'sign in' or 'create free account' and then I can read my emails. It is a Microsoft/Outlook 'ad' for outlook free account and/or office 365.

I have conversed with outlook.com and Microsoft help.  I have signed out, deleted the link in favorites, signed in again and saved again to favorites.  The screen goes away for about 12 hrs and then it's back again.  I have tested getting my email on Google Chrome and I don't have this problem there - no Microsoft/Outlook ad screen in Chrome.

I have always had 'keep me signed in'.  The issue is not that I am not signed in.  Once I click on 'sign in' on the Microsoft/Outlook ad screen, I don't have to input my ID & password - the screen goes away and I have my email. 

The problem is that in Microsoft Edge the Microsoft/Outlook ad screen is always there when I go to access my email before I can see my email.  

I downloaded a screen shot of what is the problem....

 

 

Microsoft Outlook ad screen pict.doc

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Who's Online   0 Members, 0 Anonymous, 19 Guests (See full list)

    There are no registered users currently online