Jump to content
  • Windows 10 Forums

    Welcome to the Windows 10 forums, a free community where people just like you come together to discuss, share and learn how to use their computers.

    As a guest, you can browse and view all the content on the site, however, you won't be able to leave comments or create new topics unless you create a free account. 

Brand new laptop freezes


Junior
 Share

Recommended Posts

I just purchased a new hp laptop and have gone through the setup process and ran windows update.  I have not downloaded or installed any software or apps.  The computer freezes when browsing the internet, sites include nasdaq, sec.gov, google web search, and tdameritrade.com.  when restarting the screen gets stuck on the blue restarting screen and will not restart even after waiting more than 60 minutes had to hard restart holding power button.  The only setting that has been changed was the touch pad scrolling direction.

 

Hp laptop 15-bs224

64 bit os - windows 10

4gb Ram

Purchased brand new less than 24 hours before this posting.

 

Any fix ideas?

Regards

JR

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Who's Online   0 Members, 0 Anonymous, 7 Guests (See full list)

    • There are no registered users currently online
×
×
  • Create New...