Jump to content
  • Windows 10 Forums

    Welcome to the Windows 10 forums, a free community where people just like you come together to discuss, share and learn how to use their computers.

    As a guest, you can browse and view all the content on the site, however, you won't be able to leave comments or create new topics unless you create a free account. 

Brand new laptop freezes


Recommended Posts

I just purchased a new hp laptop and have gone through the setup process and ran windows update.  I have not downloaded or installed any software or apps.  The computer freezes when browsing the internet, sites include nasdaq, sec.gov, google web search, and tdameritrade.com.  when restarting the screen gets stuck on the blue restarting screen and will not restart even after waiting more than 60 minutes had to hard restart holding power button.  The only setting that has been changed was the touch pad scrolling direction.


Hp laptop 15-bs224

64 bit os - windows 10

4gb Ram

Purchased brand new less than 24 hours before this posting.


Any fix ideas?



Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Who's Online   0 Members, 0 Anonymous, 5 Guests (See full list)

    • There are no registered users currently online
  • Create New...