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Repair Admin User Profile in Windows 10

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There are two accounts on our 64-bit Windows 10 Dell laptop - the primary Admin User and one restricted access user. Whilst the restricted user can access secure web sites (i.e. starting with https:) the Primary Admin User can't - any attempt to do so results in error messages of one sort or the other. However, non -secure sites (starting with http:) can be accessed. The problem is common to all browsers - Google, Firefox, Opera, IE11 & Edge.

It would appear that the Primary User's Profile has been corrupted - although everything else works OK for that user. How can I repair it (bearing in mind that it is the account from which the PC was set up in the first place) without deleting it? I have tried setting the security to the default levels (in the Control Panel), but that didn't fix the problem.

I did try following a 'Tech Support All' article that claimed to fix https: errors, but it reported that several dll modules could not be found & failed to load. Incidentally, everything was fine up until the last major Windows 10 update (to version 1511). The problem could be a co-incidence, but it might have been caused by the update process.

I hope there is a simple answer!. Any suggestions would be most welcome. Thanks.


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  • 1 month later...
Guest mkj3757

I was having problems with Mail & the run command. I talked to MS & ended up creating a new user account. We transferred all files & apps from the old user account to the new user account. Only after you are sure that all of your files & apps transferred can you delete the old user account. I hope this works for you.

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