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Windows 10 wont install/keyboard selection screen froze


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Hello

I used media create to download windows 10 and everything went fine until the keyboardx selection screen appeared. My HDD light wasnt blinking and i could do nothing. I hard shut down and got a message:g6i4waymtpez.png

Dxdiag:

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  • 4 months later...
Guest Edwin009

Hello,

Posting an answer on the old post. Just in case some one else face this issue.
If the keyboard and mouse does not work during setup, ensure that they are plugged in the back. Another point to consider is to ensure that there are plugged in to USB 2.0 port and not in USB 3.0 port. (USB 3.0 are blue in colour and the 2.0's will be either in black or red). The reason is during setup only basic drivers are loaded and USB 3.0 does not function.

Regards,
Edwin S |Tech Support Team
CloudAppsPortal

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