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Installation freezing on blue logo screen

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By Guest
in Install, Upgrade and Config

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Guest

Guest

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I'm running Windows 7 Home Premium (SP1) and have used the PC check app to confirm that my PC is compatible with the Win 10 upgrade. When I got to install, I get through the install screens and eventually it goes to a blue Windows square logo with a spinning set of dots. The dots then freeze, along with the rest of the computer. When I force restart, it happens again. Then after a second restart it goes back to the old Windows version.

Any idea on what the problem could be? Thanks!

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