• Welcome to Windows10Forum.com, a free community where people just like you come together to discuss, share and learn how to use their computers. Using this forum is easy and fun. As a guest, you can browse and view all the content on the site, however, you won't be able to leave comments or create new topics unless you create a free account. 

    Click here to Register a free account now and JOIN the discussion!


Brand new laptop freezes

Recommended Posts

I just purchased a new hp laptop and have gone through the setup process and ran windows update.  I have not downloaded or installed any software or apps.  The computer freezes when browsing the internet, sites include nasdaq, sec.gov, google web search, and tdameritrade.com.  when restarting the screen gets stuck on the blue restarting screen and will not restart even after waiting more than 60 minutes had to hard restart holding power button.  The only setting that has been changed was the touch pad scrolling direction.


Hp laptop 15-bs224

64 bit os - windows 10

4gb Ram

Purchased brand new less than 24 hours before this posting.


Any fix ideas?



Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Who's Online   0 Members, 0 Anonymous, 30 Guests (See full list)

    There are no registered users currently online