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My 2017 Samsung Windows 10 laptop computer went to black, and as far as I can tell, shut itself down - although to be honest, I'm not sure that it shut down or was just hung. I was able to reboot it, and here I am but... I was working on stuff and it was uber inconvenient, plus... worried that it's a THING that will take me down again and again if I don't figure it out.
I read a bunch of trouble-shooting sites online, but none of the reasons seemed to "fit" with what I'm doing. Not installing, no external display, no extra hardware, no recent updates (to my knowledge), no weird behavior before or after. Went into Safe Mode, but couldn't figure out what I was looking for.
Anyway, long and short, I had maybe 10 tabs open in Chrome, was drafting a personal bio statement in Word, and then *POOF* black. I don't run anything more taxing than the occasional Netflix show.
On startup my Dell laptop goes to a black screen with a moveable cursor. Can get it to "preparing automatic repair" mode by powering on and off a few times but then it still ends up with the black screen and movable cursor. Tried a few suggestions found here but still no luck. Is there anything specific I should try?
We have a family computer running on Windows 10 with four profiles. Two of the profiles are admin (mine and my husband's) and the other two are non-admin profiles for the kids.
Right now, one of my kid's profiles is showing up with a black screen with the arrow cursor after they enter their password at login; I am able to access Task Manager from the black screen (CTRL/ALT/DEL) and can log out of the profile from there, but can't access the start menu and there is no task bar. The other three profiles work with no problems.
I've tried all of the tricks that I've found (removing non-essential start-ups, safe-mode start-up and repair, reinstalling drivers, etc.) and nothing has helped. Can anyone please help??
Not sure how this even happened, but, we had to unplug our computer to install a new surge protector. (One of the really nice ones they recommend) All that was done was, computer was turned off, unplugged, re plugged back into surge protector. Went to start it back up, computer goes on, the monitor flashes it’s usual, then goes to black with the flashing underscore. I tried all the troubleshooting things I could find on the web, YouTube, etc... can’t figure it out. My last resort is a total reboot. But (haha of course) my backup disk is no where to be found. Tried to go in through the ESC startup menu to make a new system recovery file/disk, and everything I use, tells me it’s incompatible or not enough space (which is bs). So now what? I’m at a loss and quite frankly, exhausted. I’ve been at this for 7+ hours and my brain is fried. If anyone out there can Help me in anyway, I’d greatly appreciate it. Thank you in advance.
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