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corrupt windows store

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hello everyone- thanks ahead of time for any help you can offer: I have not been able to even load up microsoft store for months- it started when my Microsoft edge icon disappeared which cannot use now then the store would load but anything i bought failed to dload. I've tried all the suggestions including the most suggested command prompt to purge the store cache. I'm fed up because Microsoft doesn't seem to even know the issue exists. anyone that can help?I'm running windows 10 and everything is up to date. thanks

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