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My 2017 Samsung Windows 10 laptop computer went to black, and as far as I can tell, shut itself down - although to be honest, I'm not sure that it shut down or was just hung. I was able to reboot it, and here I am but... I was working on stuff and it was uber inconvenient, plus... worried that it's a THING that will take me down again and again if I don't figure it out.
I read a bunch of trouble-shooting sites online, but none of the reasons seemed to "fit" with what I'm doing. Not installing, no external display, no extra hardware, no recent updates (to my knowledge), no weird behavior before or after. Went into Safe Mode, but couldn't figure out what I was looking for.
Anyway, long and short, I had maybe 10 tabs open in Chrome, was drafting a personal bio statement in Word, and then *POOF* black. I don't run anything more taxing than the occasional Netflix show.
On startup my Dell laptop goes to a black screen with a moveable cursor. Can get it to "preparing automatic repair" mode by powering on and off a few times but then it still ends up with the black screen and movable cursor. Tried a few suggestions found here but still no luck. Is there anything specific I should try?
We have a family computer running on Windows 10 with four profiles. Two of the profiles are admin (mine and my husband's) and the other two are non-admin profiles for the kids.
Right now, one of my kid's profiles is showing up with a black screen with the arrow cursor after they enter their password at login; I am able to access Task Manager from the black screen (CTRL/ALT/DEL) and can log out of the profile from there, but can't access the start menu and there is no task bar. The other three profiles work with no problems.
I've tried all of the tricks that I've found (removing non-essential start-ups, safe-mode start-up and repair, reinstalling drivers, etc.) and nothing has helped. Can anyone please help??
Hello! I recently installed the newest Windows 10 update but whenever I login onto my laptop, it goes through the process and then goes to a black screen with a cursor that I can move on it. I've tried restarting the laptop several times, each time not working at all. I don't want to resort to a system restore of any kind. I heard about disabling App Readiness but I'm concerned that if I do so, it'd cause more issues. I also heard about changing App Readiness from Automatic to Manual, yet it's already in manual mode. The only way that I can access a browser currently is by opening up Task Manager, running a new program and typing in chrome.exe to open this up. However, both my home screen and taskbar aren't showing up. I've also let the laptop stay on the black screen after logging in for around 20 minutes which did absolutely nothing.
After the update, I also encountered an issue to where I couldn't click anything on the taskbar besides my pinned programs (chrome, explorer, etc.) and Cortana. I could not click on the windows home button or any of the ones on the very right side from the default taskbar. Any help would be greatly appreciated, I just don't want to do a system restore or alter any files of any sort. Thank you!
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