• Welcome to Windows10Forum.com, a free community where people just like you come together to discuss, share and learn how to use their computers. Using this forum is easy and fun. As a guest, you can browse and view all the content on the site, however, you won't be able to leave comments or create new topics unless you create a free account. 

    Click here to Register a free account now and JOIN the discussion!

Sign in to follow this  
Guest

Windows 10 wont install/keyboard selection screen froze

Recommended Posts

Guest

Hello

I used media create to download windows 10 and everything went fine until the keyboardx selection screen appeared. My HDD light wasnt blinking and i could do nothing. I hard shut down and got a message:g6i4waymtpez.png

Dxdiag:

Share this post


Link to post
Share on other sites

Hello,

Posting an answer on the old post. Just in case some one else face this issue.
If the keyboard and mouse does not work during setup, ensure that they are plugged in the back. Another point to consider is to ensure that there are plugged in to USB 2.0 port and not in USB 3.0 port. (USB 3.0 are blue in colour and the 2.0's will be either in black or red). The reason is during setup only basic drivers are loaded and USB 3.0 does not function.

Regards,
Edwin S |Tech Support Team
CloudAppsPortal

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Who's Online   0 Members, 0 Anonymous, 17 Guests (See full list)

    There are no registered users currently online