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Windows 8.1 wont upgrade to Windows 10


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hi

A laptop that is a few years old, wont update - even though the manufacturers website suggests it runs fine.  It's an ACER ES1-512 laptop.  I've updated all the Windows updates - but after running the upgrade, it just says 'installation failed'.

Last resort (I think) is to try a clean install from a USB - is there an article on there that describes how to do this?  Or does anyone have any ideas?

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  • 2 months later...

Hi Philis1983. Did you ever find a solution?  I have the exact same problem on an old HP Pavilion. No error messages, just 'installation failed'. I've tried a complete re-installation of win8.1 and deleted all user data and 3rd Party apps (except the HP tools). I've also tried a clean reboot with the hp startup programs disabled. Same result each time. 

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