Search the Community
Showing results for tags 'surface pro 3'.
Found 1 result
Back in July, users in the Surface forums, on the Microsoft Community, started reporting issues regarding battery life rapidly depleting on some Surface Pro 3 devices. A forum participant, Kridsada Thanabulpong, described a fully charged battery degrading by 80% just within a few weeks of charge. Of course, this got me quite concerned, since I am a proud owner of a Surface Pro 3 device myself. It is quite normal for battery life to eventually loose charge over time, especially taking into account normal usage and recharge cycles. In the case of this particular Surface Pro 3, battery life should not degrade only after one year of use. Battery Life on Certain Surface Pro 3 Devices Rapidly Depleting Quite a number of users are reported similar behaviour with their Surface Pro 3 devices. SIMPLO, the manufacturer of the battery cell used in the in the affected Surface Pro 3, seems to be at fault. Thankfully, not all Surface Pro 3 devices use the same brand battery cells. You can check your battery manufacturer by running the powercfg /batteryreport command. Press Windows key + X, click Command Prompt (Admin), type powercfg /batteryreport at the command prompt then hit the Enter key. The report will be saved under C:\Windows\System32 as battery-report. Lucky for me, the battery in my Surface Pro 3 is manufactured by LION. So that’s one less thing to worry about. Unfortunately, for Surface Pro 3 owners with affected batteries, whose device might be out of warranty; it will cost more than $500 to fix. Today, Microsoft released a Firmware Update with a fix for the Battery problems. Affected users can grab the firmware update from Windows Update. The Surface Pro 3 is a great device, but it’s not without its troubles. Earlier this year, Microsoft announced a power cord power cord recall program for Surface Pro 3. This was due to the neck of the adapter being prone to wear and tear. I experienced a bit of difficulty qualifying for the program since Jamaica is not a supported region. A friend in the US was able to help me out and had it shipped to Jamaica.