Search the Community
Showing results for tags 'auto repair start up', ' black screen' or ' malware'.
Found 2 results
Let me say first I am pretty experienced and have tried various diagnostics before posting. I have never seen this combination of seeming contradictory diagnostics while getting no error messages. My wife’s Dell XPS 13 laptop with Windows 10 Home stopped booting after Dell Support Assistant pushed a bios and drivers update last week. After accepting the updates, there was a period of downloading, a bunch of “done” boxes, and a prompt to finish and restart. My wife hit restart and the laptop seemed to be running normally. She doesn’t remember if she had to log on again or not. At this poin
Hey, so yesterday my antivirus kept popping up with random alerts about something while I was browsing through Facebook, so after closing everything out I ran it and a malware detection program. During the antivirus scan some more alerts popped up, so I decided to run a boot scan. During this, alot of files had been tagged as infected, despite nothing being opened or downloaded to my knowledge. While it was going through, it moved some things to chest but deleted others. After looking online during the scan, I saw that the alerts may have been false positives, so I decided to about the scan an