A while ago, Windows refused to recognise my password tho' I know it was OK. So I've been using my PIN to access my computer but now I'm worried that it might suddenly not recognise my PIN either. So I went through all the steps to set a new password, using https://account.live.com/password/reset. I have been through this 3 times, getting a code sent to my email address, choosing a different password and repeating it and finally getting an email saying I have a new password. But each time I shut down the computer and then try to get back in using new password, it says it is not recognised. What is wrong?
Creating new password
in User Accounts and Family Safety
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A while ago, Windows refused to recognise my password tho' I know it was OK. So I've been using my PIN to access my computer but now I'm worried that it might suddenly not recognise my PIN either. So I went through all the steps to set a new password, using https://account.live.com/password/reset. I have been through this 3 times, getting a code sent to my email address, choosing a different password and repeating it and finally getting an email saying I have a new password. But each time I shut down the computer and then try to get back in using new password, it says it is not recognised. What is wrong?