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Showing content with the highest reputation since 03/24/2018 in all areas

  1. 2 points
    Thanks Robwin, Steve K. and all. I finally got rid of Rapport and Edge now works again. Shame on IBM! At least 1 year ago I had the installation of Rapport recommended by my bank. I installed it and it messed things up. I removed it and I reported it to my bank and also told them they shouldn't make recommendations without first checking them out and that they should inform their source (IBM) not to propose such products. Now it got installed again on my computer - I don't know how - and it wasted many hours of my time. Maybe I should sue IBM for my loss of time and frustration! Thanks again guys!
  2. 1 point
    Just finished some updates to our Windows 10 Community. I think you will enjoy some of the new features here on the Forum. Feel free to check them out! First and foremost, we have a new Leaderboard on the site. It will list both past and present members of our community who contribute to make the site better and better. Several bugs were also fixed: Fixes an issue where the "Who's Online" widget / "Online Users" page shows the wrong number of guests or the wrong date. If you load an editor that has previous auto-saved content you will now be prompted to keep or remove it Auto-saved content in the editor will now expire after 48 hours If you load an editor that has previous auto-saved content you will now be prompted to keep or remove it Escape key will now cancel quick-edit on titles If you are using multiple devices to login to a site you will be less likely to be logged out Thank you for all the support. You may now return to your normal browsing.
  3. 1 point
    The Internet and Social Media have changed the development process for many of the products we use. Windows 10 in particular has embraced the benefits of these modern day platforms to help improve and bring new releases to market approximately every six months. When I participated in Microsoft Beta Programs (remember Microsoft Betaplace and Connect) more than a decade ago, it was sort of an exclusive club of maybe few thousand or more. Although both had its benefits, with the significant growth of Windows and Office, there had to be change to make feedback represent the billions of users who use both. Since Windows 10 launched in October of 2014, Microsoft has made submitting suggestions and problem reports about Windows open to the general public and not just a controlled group. Instead of just getting an acknowledgement your bug has been received, there is tremendous opportunity to actually have engineers act on your problem and to engage with them intimately. This results in timely fixes not just in the next release but also the interim. Submit a Bug Report About a Problem in Windows 10 In this article, we show you the basic steps to submit a bug and get it acknowledged and potentially fixed in a cumulative update. Included with Windows 10 is an app called Feedback Hub. You can launch it by opening Start, type: feedback or scroll down to ‘F’ then click Feedback hub. After launching Feedback hub, click the Feedback tab. Choose the kind of report you want to send to the Windows Engineers. This is important, because there is a difference between tweeking something versus fixing a bug. A suggestion could be add the option to have different mouse pointer colors. A bug could be, every time you click the Start button, it does not open or the Microsoft Store app presents an error every time you launch it. Error codes and the ability to reproduce the error you are experiencing is important. Some issues you might experience in Windows 10 could be attributed to anomalies or network problems. So, make sure you have exhausted all the troubleshooting options before you submit a report. For instance, if you are unable to connect to the Internet, make sure your drivers updated; you have ran the built in troubleshooters (Start > Setting > Update & security > Troubleshooter) and even Restart the device. When you have decided which one you would like to submit, choose the appropriate radio box. For this article, I am going to submit a ‘Problem’. Below that, enter a descriptive title for your problem. Next, click in the details box and enter some details of the problem. Be clear about the problem, what happens when you click XYZ. Include the error code if there is one. Along with that, include details about the system you are using, such as the make and model. Here is a basic run down of what you can provide to help engineers diagnose the problem: What is the exact make and model of your computer? Open Start, type: system information Hit Enter Click System summary Look in the right pane What have you done so far to troubleshoot the problem? How long has this been happening? Have you installed any new software or hardware drivers since you started experiencing this problem? If so, what are they and are they designed for Windows 10? Have you checked the manufacturers website or contact support to find out about compatibility, updates or support for Windows 10? Do you have a system restore point created you could go back to? Does the problem occur in other user accounts on the computer? Which version of Windows did you upgrade from: Windows 7, Windows 8.1, Windows 10 1507, 1511, 1607, 1703, 1709? Please avoid rants, off topic discussion, profanity and insults – be respectful. Engineers are reading your feedback and instead of telling them about your history in computing and personal problems, they would rather know about the problem concerning Windows 10 at hand. You will also have the opportunity to provide follow up replies. Choose the category the problem relates to. Since my problem affects the desktop, I will choose the ‘Desktop environment’, specifically ‘Windows Spotlight’. If your issue relates to Microsoft Edge, choose that and the area of Edge affected. Next, add evidence of the problem. The Feedback Hub makes it easy to add examples of the problem you are experiencing. This is especially great for reproducible bugs. You can attach a screen capture, file or recording. For my bug, I will go with with Recreate my problem. When you are ready, click Start capture button, then go through the steps to reproduce the problem. When complete, click Stop capture. The information will be attached automatically. You can still remove or review the recorded screenshots used in your recording. You can also keep a copy of the feedback if you want or go ahead and immediately Submit it for review. If you want to review your report, click the ‘Continue using Feedback Hub button’. Click the My feedback tab, then click on the report, which should be at the top of the list. Get Your Bug Report Some Attention Here is how you can make some noise and give your report the attention it deserves. You can share the report with family and friends or even key folks on the Windows Engineering team. Click the Share menu at the top right hand corner of the Feedback hub screen; a Short Link will be generated. Click Copy Link, which you can send in an email or instant message; or click Share for more options. If you have Twitter installed, you can launch that app. You can tweet the problem to key folks on the Windows Engineering team or find folks who work on specific parts or apps bundled with Windows such as Photos. Not everyone is on social media, so this is completely optional on your part. https://twitter.com/donasarkar https://twitter.com/brandonleblanc https://twitter.com/jenmsft https://twitter.com/northfacehiker https://twitter.com/windowsinsider Enter a short description, a few hash tags and Tweet it out. Get a Windows Insider MVP on Your Side If you know a Windows Insider MVP, you can share your feedback with them and let them vote on it for you too. Windows Insider MVP’s are considered as customer advocates and represents a small group of enthusiastic Windows 10 users who love helping fellow users get the most out of Windows. There you have it, an easy way to get your Windows 10 problems acknowledged and potentially fixed.
  4. 1 point
    Hello all, I I have been locked out of my surface 2 pro by bit locker leaving me with no access to anything but the 'command prompt' window . I have No disc to help with the reboot. Please help
  5. 1 point
    @penelopepony You should be able to reset your password from the login screen. Here are full details on how to do that: https://www.groovypost.com/howto/reset-windows-10-account-password-from-login-screen/ Depending on your situation, like it's not booting, try to boot into Safe Mode: https://www.groovypost.com/howto/boot-windows-10-safe-mode/
  6. 1 point
    @Lorrs A lot of people are having issues with 1803: https://www.groovypost.com/unplugged/hold-off-on-updating-to-windows-10-1803-april-2018-update/ Have you tried to rollback to the previous version? Here's how: https://www.groovypost.com/howto/rollback-windows-10-previous-version/
  7. 1 point
    Hi allI am having some issues with my windows ten update. Ive attached the screenshot.Ive tried doing it by simply pushing the restart to install button many times and it wont work.Any ideas? I'm not good when it comes to computers.
  8. 1 point
    @are21 Typically, when I see that happen, a full system shutdown (not just restart) works. But if you're still having problems you can install updates manually. Here is our article on how to manually install updates: https://www.groovypost.com/howto/manually-install-standalone-cumulative-updates-virus-definitions-windows-10/
  9. 1 point
    Never mind, I reinstalled the correct version of Windows and it activated automatically.
  10. 1 point
    See if Rapport has an unistall option in its start menu i can't remember now if it has or not. I am sure i unistalled mine from the unistall options in Control Panel but if this does fail then go to this link http://www.trusteer.com/support/uninstall-troubleshooting where once you have filled in your name and email you will get an email with a link to remove rapport. Hope all works out ok.
  11. 1 point
    Update: I've disabled App Readiness and it works just fine! Yet, I can't click anything on my taskbar still. The Windows button, wifi, power, volume, clock, etc won't let me click it at all. Any fix for this? ;;
  12. 1 point
    Piriform ( who make c.cleaner ), have a useful recovery app called Reccuva which may be of help...good luck !
  13. 1 point
    OK Sounds good. Windows updates can be very strange. I'm glad the Manual option worked for you. Thanks for your reply. I some times get discouraged when members fail to respond. You done well. Thanks! Here's a article I created on another help forum about windows updates. I have found 5 ways to install W10 updates. 1) The preferred way is the automatic update method, but that doesn't always work. 2) You can go to setting and click on Update and Security. Then click on "Check for updates 3) You can go here and click on "Update now". This will give you the update assistant tool. 4) You can also create a media creation tool and give it a try. This is a great tool to have in your desk drawer. It will help you repair and reinstall Windows when issues come up at a latter time. 5) If all the above methods fail you can use the Windows update Catalog to install the updates manually. You should make sure that your computer is compatible and can run W10. Finally you can also do a clean install, which is the best install of W10 that you will ever get. PS. Check here to see if your PC can run W10. Here's a good link for getting your PC ready for the updates. I hope this helps someone to successfully install W10 updates. Here's a link to check if your PC is freezing or locking up when installing the updates Good luck. I hope you are successful with the updates. They are very important.
  14. 1 point
    @Joeanddani Check out our article on how to fix a Black Screen on Windows 10: https://www.groovypost.com/howto/fix-black-screen-windows-10/ Hopefully, you'll find something there to help fix the problem. Let us know how things go!
  15. 1 point
  16. 1 point
    Hi @Steve K. - I'm trying to enable my Guest account on my Windows 10 box and although I've enabled it in User Manager, I still can't login with it..... Lame... What's wrong? Worked just fine on older OS's. Thnx for the article BTW - you answered a few questions I had. VV
  17. 0 points
    Hi You can go here to see if you have the latest version of W10. A clean install is the best way to install W10 IMHO Go here and click "Update Now" https://www.microsoft.com/en-us/software-download/windows10