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  1. 1 point
    The Internet and Social Media have changed the development process for many of the products we use. Windows 10 in particular has embraced the benefits of these modern day platforms to help improve and bring new releases to market approximately every six months. When I participated in Microsoft Beta Programs (remember Microsoft Betaplace and Connect) more than a decade ago, it was sort of an exclusive club of maybe few thousand or more. Although both had its benefits, with the significant growth of Windows and Office, there had to be change to make feedback represent the billions of users who use both. Since Windows 10 launched in October of 2014, Microsoft has made submitting suggestions and problem reports about Windows open to the general public and not just a controlled group. Instead of just getting an acknowledgement your bug has been received, there is tremendous opportunity to actually have engineers act on your problem and to engage with them intimately. This results in timely fixes not just in the next release but also the interim. Submit a Bug Report About a Problem in Windows 10 In this article, we show you the basic steps to submit a bug and get it acknowledged and potentially fixed in a cumulative update. Included with Windows 10 is an app called Feedback Hub. You can launch it by opening Start, type: feedback or scroll down to ‘F’ then click Feedback hub. After launching Feedback hub, click the Feedback tab. Choose the kind of report you want to send to the Windows Engineers. This is important, because there is a difference between tweeking something versus fixing a bug. A suggestion could be add the option to have different mouse pointer colors. A bug could be, every time you click the Start button, it does not open or the Microsoft Store app presents an error every time you launch it. Error codes and the ability to reproduce the error you are experiencing is important. Some issues you might experience in Windows 10 could be attributed to anomalies or network problems. So, make sure you have exhausted all the troubleshooting options before you submit a report. For instance, if you are unable to connect to the Internet, make sure your drivers updated; you have ran the built in troubleshooters (Start > Setting > Update & security > Troubleshooter) and even Restart the device. When you have decided which one you would like to submit, choose the appropriate radio box. For this article, I am going to submit a ‘Problem’. Below that, enter a descriptive title for your problem. Next, click in the details box and enter some details of the problem. Be clear about the problem, what happens when you click XYZ. Include the error code if there is one. Along with that, include details about the system you are using, such as the make and model. Here is a basic run down of what you can provide to help engineers diagnose the problem: What is the exact make and model of your computer? Open Start, type: system information Hit Enter Click System summary Look in the right pane What have you done so far to troubleshoot the problem? How long has this been happening? Have you installed any new software or hardware drivers since you started experiencing this problem? If so, what are they and are they designed for Windows 10? Have you checked the manufacturers website or contact support to find out about compatibility, updates or support for Windows 10? Do you have a system restore point created you could go back to? Does the problem occur in other user accounts on the computer? Which version of Windows did you upgrade from: Windows 7, Windows 8.1, Windows 10 1507, 1511, 1607, 1703, 1709? Please avoid rants, off topic discussion, profanity and insults – be respectful. Engineers are reading your feedback and instead of telling them about your history in computing and personal problems, they would rather know about the problem concerning Windows 10 at hand. You will also have the opportunity to provide follow up replies. Choose the category the problem relates to. Since my problem affects the desktop, I will choose the ‘Desktop environment’, specifically ‘Windows Spotlight’. If your issue relates to Microsoft Edge, choose that and the area of Edge affected. Next, add evidence of the problem. The Feedback Hub makes it easy to add examples of the problem you are experiencing. This is especially great for reproducible bugs. You can attach a screen capture, file or recording. For my bug, I will go with with Recreate my problem. When you are ready, click Start capture button, then go through the steps to reproduce the problem. When complete, click Stop capture. The information will be attached automatically. You can still remove or review the recorded screenshots used in your recording. You can also keep a copy of the feedback if you want or go ahead and immediately Submit it for review. If you want to review your report, click the ‘Continue using Feedback Hub button’. Click the My feedback tab, then click on the report, which should be at the top of the list. Get Your Bug Report Some Attention Here is how you can make some noise and give your report the attention it deserves. You can share the report with family and friends or even key folks on the Windows Engineering team. Click the Share menu at the top right hand corner of the Feedback hub screen; a Short Link will be generated. Click Copy Link, which you can send in an email or instant message; or click Share for more options. If you have Twitter installed, you can launch that app. You can tweet the problem to key folks on the Windows Engineering team or find folks who work on specific parts or apps bundled with Windows such as Photos. Not everyone is on social media, so this is completely optional on your part. https://twitter.com/donasarkar https://twitter.com/brandonleblanc https://twitter.com/jenmsft https://twitter.com/northfacehiker https://twitter.com/windowsinsider Enter a short description, a few hash tags and Tweet it out. Get a Windows Insider MVP on Your Side If you know a Windows Insider MVP, you can share your feedback with them and let them vote on it for you too. Windows Insider MVP’s are considered as customer advocates and represents a small group of enthusiastic Windows 10 users who love helping fellow users get the most out of Windows. There you have it, an easy way to get your Windows 10 problems acknowledged and potentially fixed.
  2. 1 point
    I am constantly getting this popup message and when I click on to scan as noted, it looks as though I have cleaned the disc space but I guess I didn't as I still get this popping up all the time. The interesting thing is that I have never had this before up until about a month or so ago. I've been using Windows 10 for close to a year and never had a problem until now. Am wondering if it's because of the Edge browser that when I bought my laptop it comes with that and I can't seem to change it. I just want that pop up disc space to stop.
  3. 1 point
    I have been running win10 for 2 years on Dell laptop. 2 days ago my desktop went blank and all my desktop icons disappeared. My recycle bin has also disappeared My start menus still works I can see my desktop in windows file explorer, but can't see it on the desktop screen. I can't see any icon for recycle bin. I read a lot of help advice about personalization of the desktop, but it says nothing about regaining my icons
  4. 1 point
    @aptman1429 You can head to Settings > Personalization > Themes and scroll down and click Deskto Icon Settings and make sure all the system icons you want are checked.
  5. 1 point
    I got a recurrent problem, quite often windows 10 doen not load (blue screem) after a shut down or a restart. I have to do a system restore and it worked perfectly. I presume it is a conflict between windows and an application I download and needed (McAfee, Roxio,...) To avoid this problem I use the sleep and hibernate modes. So far my computer works perfectly. I am a little concerned by the fact that computer needs to reboot from time to time to do a little housekeeping. But how often I need to reboot? I also know that Microsoft will reboot my computer after the updates. Gerard
  6. 1 point
    Hi here's article I created. W10 has several ways to recover. You can create installation media to repair or reinstall windows 10. Don't worry about the license if the device had W10 installed. Let me know if you need further help and I'll try to help you. You can create your own installation media. https://www.microsoft.com/en-us/software-download/windows10 Windows has several ways to get your PC up and running when you have a issue. When you boot into the Advanced Startup mode, you will find several options that can help you fix problems. Here's a good link by HTG that explains this really well. It's a good place to start. https://www.howtogeek.com/131916/ho...artup-options-to-fix-your-windows-8-computer/ Here's a tip if Windows won't boot! If your PC isn’t loading Windows 10 and you don’t have the operating system installation files, you can use the following trick. Start your computer and follow the POST, when Windows should begin loading, press the power button to shutdown your computer. Repeat the previous step twice, and in the third restart the operating system should enter into the Windows Recovery Environment (Windows RE), where a number of diagnostics will be performed to try fix any booting issues, but you will also get an option to access the Windows Startup Settings. Here's 6 ways to recover W10. They are listed in the order that I would try. Hope this helps someone. https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
  7. 1 point
    Brink knows his stuff. He is on 7, 8, & 10 forums.
  8. 1 point
    Hi! Thought I would be the first to start a thread here in this section. Not sure it belongs here, but it can be moved if it's not appropriate here. Here's my thoughts about recovering W10 when things go wrong. Of course the best way is to always have a backup image of your OS, created by a 3rd party program like Macrium Reflect. Maybe we can discus that latter. For now, here are my thoughts about recovering W10 . I hope this helps someone here on the forum. If you have more suggestions, please post them. I'm hoping this is a good start in helping you recover from a disaster. Hi! I'm creating this thread for members that log on the forum and haven't found their way around the forum yet. If they click on this new section, they will hopefully see this thread and I'm hoping it will help someone. Windows has several ways to get your PC up and running when you have a issue. When you boot into the Advanced Startup mode, you will find several options that can help you fix problems. Here's a good link by HTG that explains this really well. It's a good place to start. https://www.howtogeek.com/131916/ho...artup-options-to-fix-your-windows-8-computer/ If your PC isn’t loading Windows 10 and you don’t have the operating system installation files, you can use the following trick. I recommend you create a Media creation tool now if you haven't done so, and have it available when you need it, because you will probably need it some day. Here's link. https://www.microsoft.com/en-us/software-download/windows10 Otherwise you can use this trick to get to the advanced startup mode. Start your computer and follow the POST, when Windows should begin loading, press the power button to shutdown your computer. Repeat the previous step twice, and in the third restart the operating system should enter into the Windows Recovery Environment (Windows RE), where a number of diagnostics will be performed to try fix any booting issues, but you will also get an option to access the Windows Startup Settings. Here's 6 ways to recover W10. They are listed in the order that I would try. Hope this helps someone. https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
  9. 1 point
    https://www.microsoft.com/en-us/software-download/windows10
  10. 1 point
    Hi Here's a great way to recover from windows problems if you can still boot into windows. Here's link from Shawn Brink. This link has a great video and may be the first thing you want to try, if your having issues that you can't seem to solve, and want to try a over the top install without losing any thing. This just might fix your Windows issues. It's worth a try. LOL I have done this and it worked great. Of course if you're having a lot of problems, the best thing is a clean install. Nothing beats a clean install. Yes it's a lot of work, but some times worth the extra effort. Nothing like a clean install to fix all your nagging issues. Let me know what you think. I'll be around here if the owner allows it. LOL https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
  11. 1 point
    HI Here's a good read from Malwarebytes about Ransomware! https://www.malwarebytes.com/ransomware/?utm_source=double-opt-in&utm_medium=email-internal-b2c&utm_campaign=EM-B2C-2018-January-newsletter&utm_content=Ransomware
  12. 1 point
    OK Sounds good. Windows updates can be very strange. I'm glad the Manual option worked for you. Thanks for your reply. I some times get discouraged when members fail to respond. You done well. Thanks! Here's a article I created on another help forum about windows updates. I have found 5 ways to install W10 updates. 1) The preferred way is the automatic update method, but that doesn't always work. 2) You can go to setting and click on Update and Security. Then click on "Check for updates 3) You can go here and click on "Update now". This will give you the update assistant tool. 4) You can also create a media creation tool and give it a try. This is a great tool to have in your desk drawer. It will help you repair and reinstall Windows when issues come up at a latter time. 5) If all the above methods fail you can use the Windows update Catalog to install the updates manually. You should make sure that your computer is compatible and can run W10. Finally you can also do a clean install, which is the best install of W10 that you will ever get. PS. Check here to see if your PC can run W10. Here's a good link for getting your PC ready for the updates. I hope this helps someone to successfully install W10 updates. Here's a link to check if your PC is freezing or locking up when installing the updates Good luck. I hope you are successful with the updates. They are very important.
  13. 1 point
    That will work! You could have just clicked on "Update Now" That would install the November latest build. This may take a long time, so be patient. Let me know how things go.
  14. 1 point
    Thank you for both of your responses. I have fixed all of the problems after many Google searches. I do have a last roadblock. I am trying to install 2016 Office Professional Plus on the same laptop that I was updating in my previous posts. The laptop is now Windows 10 Professional version 1709. The Office install stops at about 60% into the setup. It says setup has a problem. I have tried all of the fixes I can find on Google. They all are the same. They say Office is buggy. Their solutions of various reg changes, task scheduler fixes don't work. The Microsoft tech support boards seem unable to solve this problem also. From the number of posts from customers it would appear a lot of people have the same problem. I tried installing Office on my old work PC (which is also Version 1709 but it arrived at 1709 thru Window updates from Microsoft) and it installed fine. Is Windows 10 Professional on my laptop the problem? It is new and it works with every other application just fine. I could not find any comments on Office 2016 professional plus on Windows.10 help. If this topic has been discussed could you point me to the discussion. I do not understand why Microsoft has not the Office addressed this issue and included the fix in their updates. Microsoft appears not to to really care about home users much anymore. The tragedies posted here about the unintended damage of the Fall update on many users is really sad. All of these folks seem like Microsoft customers for many years. Again thanks for your responses. They are appreciated.
  15. 1 point
    Microsoft has also released a detailed knowledgebase article on the entire Meltdown / Spectre issue as well that is chock full of great information for all Windows users: https://support.microsoft.com/en-us/help/4073757/protect-your-windows-devices-against-spectre-meltdown
  16. 1 point
    Thank you Brian I believe the error message states System Service Exception (ndis.sys)
  17. 1 point
    @Joeanddani Check out our article on how to fix a Black Screen on Windows 10: https://www.groovypost.com/howto/fix-black-screen-windows-10/ Hopefully, you'll find something there to help fix the problem. Let us know how things go!
  18. 1 point
    @WilBern Welcome aboard! If you're using a digital license I would check out the following article: https://www.groovypost.com/how-to-use-digital-license-to-manage-and-activate-windows-10-anniversary-update-licenses/ Also, this is what Microsoft says about the error you're getting (I'm thinking you're looking at the second issue about the clean install): You entered a product key that can't be used to activate Windows. You'll need to enter a different product key or buy a new product key. You performed a clean installation of Windows 10 instead of first upgrading from your previous version of Windows. To fix this, go back to your previous version of Windows, make sure the previous version is activated, and then upgrade to Windows 10. You upgraded to Windows 10, but the activation servers were busy. If you upgraded from an activated copy of Windows 7 or Windows 8.1, your copy of Windows 10 will be automatically activated, or you can wait a while and then select Activate. You upgraded to Windows 10 using the free upgrade offer, but Windows 10 isn't activated after a reinstall. Your copy of Windows 10 should automatically be activated so long as you didn't make any significant hardware changes to your device (such as replacing the hard drive or motherboard) If none of that helps, you can activate it via Microsoft Chat Support -- just explain your set up: https://www.groovypost.com/howto/activate-windows-10-license-microsoft-support/
  19. 1 point
    Howdy folks. New to this forum so bear with me. I'm building a new pc and using a 120gb ssd from the old one. Ran Win 10 on old machine and ssd. Formatted ssd and installed in new pc. Bought new digital copy of Win 10 home 64 bit OEM and installed on ssd in new machine. Can't activate with new key that came with digital download. Error Code: 0xC004C003. Any suggestions? Thanks! WilBern>
  20. 1 point
    Do you have two step authentication on your gmail account? If so then you require an app specific password which is entered instead of the account password.
  21. 1 point
    @suezbell Are you having issues with Windows 10 getting it to connect to the TV and audio not coming through the TV? Not totally sure what the issue is here. Are you hitting Windows Key + P to get the second screen options? Would you be able to post a screenshot of what you're looking at so we have a better idea of what's going on?
  22. 1 point
    Is anyone else having this problem? HP PC w/Windows 10 connected via HDMI to Sony Bravia: Dual audio w/HDMI cord, yes; but NO tv icon appears in the "sound" window to enable/disable and set default for "playback devices" (clicked speaker icon to reach this window). Anyone know how to fix this ... to put a tv icon in place? [At least two Microsoft tech support persons (Dourau H & Jayakrishnen G) did not.] Virtual assist -- repeated attempts at rewording -- still unable to even comprehend problem. Most recent updates and "best" drivers supposedly in place -- checked multiple times. Have disconnected and reconnected both ways -- computer first and tv first -- no joy. Would appreciate help, "how to" info.
  23. 1 point
  24. 1 point
    Hi @Steve K. - I'm trying to enable my Guest account on my Windows 10 box and although I've enabled it in User Manager, I still can't login with it..... Lame... What's wrong? Worked just fine on older OS's. Thnx for the article BTW - you answered a few questions I had. VV
  25. 0 points
    Hi You can go here to see if you have the latest version of W10. A clean install is the best way to install W10 IMHO Go here and click "Update Now" https://www.microsoft.com/en-us/software-download/windows10