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  1. Update: Microsoft is forcing users to download the ISO file using the Media Creation Tool. If you still want to download the ISO file directly, you can do so by changing the User Agent String in your web browser. This will make the browser pretend its on an operating system such as Linux or macOS, which Microsoft permits direct downloads from. If you need to download Windows 10 on an alternative operating system such as OS X (MacOS) or Linux; the Media Creation Tool or Windows 10 Upgrade Assistant will not work because those applications are executables. Previously, Microsoft provided the Techbench website for such as scenarios. The web page has now been redirected to the Software Download page. So if you are looking for it, that's where you will now find it. Go to: https://www.microsoft.com/en-us/software-download/windows10ISO/ Scroll down, click in the list box and choose your edition. Make sure you choose the right version. Click Confirm then wait while the page is verified. Windows 10 - contains Windows 10 Pro and Windows 10 Home Windows 10 N - only for customers in Europe, contains Windows 10 Pro N and Windows 10 Home N Windows 10 Single Language - for users running Windows 10 Single Language, Windows 8 Core Single Language, Windows 8.1 Core Single Language or Windows 8.1 with Bing. Choose your language then click Confirm. Wait while the page is verified. Choose the architecture you wish to download. Remember, you only have 24 hours to download the ISO before it expires. When you are done, use your favorite DVD burning utility or mount it in a Virtual Machine.
    3 points
  2. The Windows 10 Anniversary Update is fast approaching. To ensure users experience a smooth upgrade, here are some things you can do. Disable your Antivirus utility temporarily before attempting the upgrade. Click the respective link for the Antivirus utility you are running. Please remember to re-enable your Antivirus after successfully upgrade. - Norton - right click Norton in the Notification Area then click Disable Antivirus - McAfee - ESET NOD32 - Kaspersky - Avast - AVG - Trend Micro - Bitdefender - Webroot Secure Anywhere - F-Secure - Panda - Comodo Make sure your machine name is simple no periods or hyphens or dashes. Avoid using names such as "System" or Account or Administrator for your Machine. How to Rename Your Windows 10 Computer - groovyPost Restart a few times then try again. Click Start > Power Options > Restart Disable General USB Devices (example - Smart Card Reader). Press Windows key + X > click Device Manager > expand Memory technology devices. Right click SD Controllers, then click uninstall. If there is more than one, right click each, then click Uninstall. Perform a clean boot, restart then try again. Learn how to do it in Windows 10: How to Disable Startup Programs in Windows 10 - groovyPost If you are using a SCSI hard disk, make sure you have drivers available for your storage device on a thumb drive and it is connected. During Windows 10 setup, click the Custom Advanced Option and use the Load Driver command to load the appropriate driver for the SCSI drive. If this does not work and setup still fails, consider switching to a IDE based hard disk. If you are upgrading using the .ISO file, disconnect from the Internet during setup, if you are connected by LAN (Ethernet) or Wi-Fi, disable both then attempt setup again. There are multiple ways to do this, you can disconnect the Ethernet cable if you are connected to a wireless network. If you are connected to a wireless network, you can manually disable Wi-Fi by turning off the Wireless switch on your laptop. Another way that is even easier, is to open Action Center - press Windows key + A then click Airplane Mode. This will disable all network technologies. Proceed with the upgrade. If you are updating through Windows Update, when the download reaches 100% disconnect from the Internet LAN (Ethernet) or Wi-Fi then proceed with the installation. See previous steps. If that does not work, try using the .ISO file to upgrade if possible. How To Download Windows 10 ISO for a Clean Install ... - groovyPost then mount the ISO and start the upgrade: How to Mount and Burn ISO Images in Windows 10 - groovyPost If you are connected to a domain, switch to a local account. See section of the following article Leave a Domain: How to Join a Windows 10 PC to a Domain - groovyPost If you have any external devices attached to the machine, disconnect them (example, gaming controllers, USB keys, external hard disk, printers, non-essential devices).
    3 points
  3. With Windows 10, Creating an account is fairly simple. All the defaults aim to have you create a standard account using a Microsoft email address (hotmail.com, outlook.com etc..) or a Family account. Although it's not the most intuitive, you can also create a local account if you know where to look. Personally, I like to use local accounts for Guest's who visit my home. Here's how to do it. 1 - Click Setting > Accounts > Family & Other Users > Add Someone Else to this PC 2 - Click I don't have this person's sign-in information 3 - Click Add a user without a Microsoft account Note: Microsoft hides this option... See shot below. 4 - Enter Username and Password (PW is optional) Done Advanced: If you want to take an extra step and make the account a true Guest Account, Remove the account from the Users Group and Add it to the Guest Group.
    3 points
  4. Windows Update is a key part of maintaining your computer. New operating system versions, application updates, security updates and even firmware updates are released through it. Sometimes, when you are experiencing problems downloading apps from the Windows Store, the Store app might be outdated and needs an update. The only way to get it, is through Windows Update. These five tips can help resolve some of the most common problems associated with Windows Updates in Windows 10. 1. Windows Update Troubleshooter The first troubleshooting option you can try is Microsoft's own Windows 10 Troubleshooter for Windows Update. In the Windows 10 Creators Update, you can find it in Start > Settings > Update & security > Troubleshoot, click Windows Update then click Run the troubleshooter. If you are running Windows 10 Anniversary Update or an earlier version of Windows, click Start, type: troubleshooting, hit Enter then launch the Windows Update troubleshooter. You can run the troubleshooter a couple times to see if it helps. 2. Media Creation Tool or Windows 10 Setup Media If the troubleshooter does not resolve the problem, then, the next option you can try is using the the Media Creation Tool or Windows 10 Setup install media to check for and install updates. Simply download the Windows 10 Media Creation Tool or if you have a Windows 10 ISO, double click it to mount it, then start up. Choose the Download and Install Updates (recommended). If setup successfully completes this step, close the wizard then restart your computer. 3. Deployment Image Servicing and Management The Deployment Image Servicing and Management can be used to resolve issues with the integrity of your Windows 10 installation, this includes: corrupt or damaged system files. Press Windows key + X Click Command Prompt (Admin) Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each) Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth Exit the command prompt, restart your computer then try running Windows Update again. 4. Delete the Software Distribution Folder If you have reached this far and Windows Update is still not working, then this likely calls for some advanced tinkering. Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Aeroplan mode from the Action Center. 1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu. 2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command. net stop wuauserv net stop cryptSvc net stop bits net stop msiserver 3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command. ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old 4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command. net start wuauserv net start cryptSvc net start bits net start msiserver 5. Type Exit in the Command Prompt to close it and then restart the computer. 5. Perform a Repair Upgrade If you have carried all the above but Windows 10 Update remains stubborn, then a repair upgrade is the best option. For this step, you should reconnect to the Internet. During installation, before reaching the desktop, Windows 10 will perform some post installation tasks such as downloading the latest Windows Updates. A repair upgrade can be done by downloading the latest ISO file for Windows 10 using the Media Creation Tool. Mount the ISO file by double clicking it, start the installation then install over your current installation on the drive. Your personal files, applications and settings will be preserved. Bonus. Download Stubborn Cumulative Updates Using Microsoft Update Catalog. Sometimes a stubborn cumulative update can be problem, it sits there for hours and won't budge. If none of the above helps, you can try downloading the update directly using the Microsoft Update Catalog then install it manually. Learn more about how to install Cumulative Updates manually at the following link: Manually Install Standalone and Cumulative Updates ... - groovyPost If this still does not work, I recommend you try performing a repair upgrade. Learn how at the following link: How to Perform a Repair Upgrade in Windows 10 - groovyPost
    2 points
  5. With the Windows 10 Anniversary Update now in full effect, many users are embracing the upgrade. So far though, quite a number of users are experiencing the 0x80070057 error when attempting update or upgrade. The error happens most of the time when using the Windows 10 Upgrade Assistant. The Windows 10 Upgrade Assistant is a smaller upgrade wizard used to download and upgrade to Windows 10. It lacks the detailed upgrade options available in the Media Creation Tool. Here is what the error looks like: If you are upgrading using Windows Update or the Upgrade Assistant, after the download reaches 100%, disconnect immediately if you are connected by LAN (Ethernet) or Wi-Fi. There are multiple ways to do this, you can disconnect the Ethernet cable if you are connected to a wireless network. If you are connected to a wireless network, you can manually disable Wi-Fi by turning off the Wireless switch on your laptop. See the following article for more details: How to Ensure a Smooth Upgrade to Windows 10 Anniversary Update Use the Media Creation Tool If the Upgrade Assistant still does not upgrade, another option available on the Get Windows 10 page is the Media Creation Tool, which is a small application with more detailed options for upgrading. In addition to supporting direct upgrades, if you have multiple computers running Windows 10 or earlier versions; you can use it to create custom bootable media with a mix of Home, Pro, 32 and 64-bit versions. The Media Creation Tool can create an ISO file containing all editions and architectures of Windows 10 Anniversary Update. An ISO file is a digital replica of a CD or DVD. The ISO file also supports offline upgrades. I recommend this method for upgrades. Select the option, Upgrade this PC now then follow the on-screen instructions. If you choose the option, Create installation media for another PC, you will be prompted to select your language, edition, and architecture. Learn more: http://www.groovypost.com/howto/3-ways-to-upgrade-to-windows-10-anniversary-update/
    2 points
  6. There is some confusion right now about the Windows 10 Free Upgrade. Is it still available or is it not available? Yesterday, came a glimmer of hope for many who were still in limbo. Microsoft found out and immediately clarified; the Microsoft Answer Desk Tech who indicated the free upgrade offer would still be available for two more weeks, made a mistake. The issue is, there is wide open information on Microsoft's website that says otherwise. The Windows 10 Accessibility Page, provides a link to an updated Windows 10 Upgrade Assistant, which lets you upgrade for free. It is no different from the regular Windows 10 Upgrade Assistant. Microsoft's official stance remains, the free upgrade offer has ended. The new Upgrade Assistant found here: https://www.microsoft.com/en-us/accessibility/windows10upgrade It is version 1.4.9200.17343 opposed to 1.4.9200.17332 The website Dell Windows Reinstallation Guide, provides more information regarding Windows 10 availability. Phillip Yip goes on further to say: So, it looks like the cat is out of the bag, Windows 10 is still available for free, its now an open secret. Is Microsoft likely to close this loophole? They sure can, but for users who missed the fantasy deadline, they can grab the upgrade for free while they can.
    2 points
  7. The Internet and Social Media have changed the development process for many of the products we use. Windows 10 in particular has embraced the benefits of these modern day platforms to help improve and bring new releases to market approximately every six months. When I participated in Microsoft Beta Programs (remember Microsoft Betaplace and Connect) more than a decade ago, it was sort of an exclusive club of maybe few thousand or more. Although both had its benefits, with the significant growth of Windows and Office, there had to be change to make feedback represent the billions of users who use both. Since Windows 10 launched in October of 2014, Microsoft has made submitting suggestions and problem reports about Windows open to the general public and not just a controlled group. Instead of just getting an acknowledgement your bug has been received, there is tremendous opportunity to actually have engineers act on your problem and to engage with them intimately. This results in timely fixes not just in the next release but also the interim. Submit a Bug Report About a Problem in Windows 10 In this article, we show you the basic steps to submit a bug and get it acknowledged and potentially fixed in a cumulative update. Included with Windows 10 is an app called Feedback Hub. You can launch it by opening Start, type: feedback or scroll down to ‘F’ then click Feedback hub. After launching Feedback hub, click the Feedback tab. Choose the kind of report you want to send to the Windows Engineers. This is important, because there is a difference between tweeking something versus fixing a bug. A suggestion could be add the option to have different mouse pointer colors. A bug could be, every time you click the Start button, it does not open or the Microsoft Store app presents an error every time you launch it. Error codes and the ability to reproduce the error you are experiencing is important. Some issues you might experience in Windows 10 could be attributed to anomalies or network problems. So, make sure you have exhausted all the troubleshooting options before you submit a report. For instance, if you are unable to connect to the Internet, make sure your drivers updated; you have ran the built in troubleshooters (Start > Setting > Update & security > Troubleshooter) and even Restart the device. When you have decided which one you would like to submit, choose the appropriate radio box. For this article, I am going to submit a ‘Problem’. Below that, enter a descriptive title for your problem. Next, click in the details box and enter some details of the problem. Be clear about the problem, what happens when you click XYZ. Include the error code if there is one. Along with that, include details about the system you are using, such as the make and model. Here is a basic run down of what you can provide to help engineers diagnose the problem: What is the exact make and model of your computer? Open Start, type: system information Hit Enter Click System summary Look in the right pane What have you done so far to troubleshoot the problem? How long has this been happening? Have you installed any new software or hardware drivers since you started experiencing this problem? If so, what are they and are they designed for Windows 10? Have you checked the manufacturers website or contact support to find out about compatibility, updates or support for Windows 10? Do you have a system restore point created you could go back to? Does the problem occur in other user accounts on the computer? Which version of Windows did you upgrade from: Windows 7, Windows 8.1, Windows 10 1507, 1511, 1607, 1703, 1709? Please avoid rants, off topic discussion, profanity and insults – be respectful. Engineers are reading your feedback and instead of telling them about your history in computing and personal problems, they would rather know about the problem concerning Windows 10 at hand. You will also have the opportunity to provide follow up replies. Choose the category the problem relates to. Since my problem affects the desktop, I will choose the ‘Desktop environment’, specifically ‘Windows Spotlight’. If your issue relates to Microsoft Edge, choose that and the area of Edge affected. Next, add evidence of the problem. The Feedback Hub makes it easy to add examples of the problem you are experiencing. This is especially great for reproducible bugs. You can attach a screen capture, file or recording. For my bug, I will go with with Recreate my problem. When you are ready, click Start capture button, then go through the steps to reproduce the problem. When complete, click Stop capture. The information will be attached automatically. You can still remove or review the recorded screenshots used in your recording. You can also keep a copy of the feedback if you want or go ahead and immediately Submit it for review. If you want to review your report, click the ‘Continue using Feedback Hub button’. Click the My feedback tab, then click on the report, which should be at the top of the list. Get Your Bug Report Some Attention Here is how you can make some noise and give your report the attention it deserves. You can share the report with family and friends or even key folks on the Windows Engineering team. Click the Share menu at the top right hand corner of the Feedback hub screen; a Short Link will be generated. Click Copy Link, which you can send in an email or instant message; or click Share for more options. If you have Twitter installed, you can launch that app. You can tweet the problem to key folks on the Windows Engineering team or find folks who work on specific parts or apps bundled with Windows such as Photos. Not everyone is on social media, so this is completely optional on your part. https://twitter.com/donasarkar https://twitter.com/brandonleblanc https://twitter.com/jenmsft https://twitter.com/northfacehiker https://twitter.com/windowsinsider Enter a short description, a few hash tags and Tweet it out. Get a Windows Insider MVP on Your Side If you know a Windows Insider MVP, you can share your feedback with them and let them vote on it for you too. Windows Insider MVP’s are considered as customer advocates and represents a small group of enthusiastic Windows 10 users who love helping fellow users get the most out of Windows. There you have it, an easy way to get your Windows 10 problems acknowledged and potentially fixed.
    1 point
  8. A number of users have been reporting issues recently removing the protective seal on Windows 10 OEM System Builder product key stickers. Unlike retail Windows 10 licenses, which come on a business size card in the box; the OEM Windows 10 System Builder product key is located on the certificate of authenticity sticker on the outside or inside of the package. To prevent theft, a protective seal covers the product key. Similar to a pay as you go phone card, users can utilize a sharp instrument such as a knife, scissor or even a coin to remove protective seal. See below: Credit: Microsoft Sometimes, if too much pressure is applied or liquid comes in contact with the sticker, this can damage the product key characters. When this happens, your best course of action is to return it to the reseller for a replacement or refund; since it might be a defective product. Contacting Microsoft might be an option, although the software firm has no responsibility for damaged product keys; since production is handled by a third party source. If vendor is able to provide a replacement, ask them to remove the protective seal for you, so you are not liable for damage if it happens again. If you are unable to get any assistance from the vendor, contact Microsoft support and they might be able to replace it for you. http://support.microsoft.com/contactus/?ws=support#tab0 What if Microsoft can't help either? Your options are limited, you might have to cut your losses, or try salvaging the key yourself. The first option you can try using is a magnifying glass to enlarge the characters. If you don't have a magnifying glass, you can use digital camera or your smart phone to take a picture then blow it up on your computer. Below is a list of characters used and not used in Microsoft product keys: Characters and numbers used: 2346789BCDFGHJKMPQRTVWXY Characters and numbers not used: 015AEILNOSUZ Sometimes a 6 could be easily mistaken for a G or a B for an 8, so look carefully. If the product key sticker is smudged, you could try using a damp Q-Tip to gently scrub the smudge covering the letters.
    1 point
  9. With the release of Windows 10 Creators Update, Microsoft will remove access to previous versions of the operating system from regular channels such as the Media Creation Tool and the Software Download page. In case something goes wrong or it turns out your system is not working well with the Windows 10 Creators Update, you need a sure way to go back to your previous version. Yes, Windows 10 does include the Rollback option, which you must perform within 10 days of upgrading, but not a lot users will know this. The best thing you can do right now, is prepare reinstall media for your current version. Users running older releases such as Windows 10 1507 and 1511 will need to use the Recovery Drive option in current versions. Microsoft no longer host install files for those versions. If you are currently running the Windows 10 Anniversary Update, version 1607, you have time. Volume License Customers and active MSDN subscribers need not worry about this; you can still download older versions if needed from those respective services at anytime. Create Recovery Drive - versions 1507, 1511 and 1607 Windows 10 includes a Recovery Drive Creator, which copies install files for your current version to a USB thumb drive. This thumb drive can be used to perform a clean install only. What you will need? USB thumbdrive with 8 GBs of space or more Your computer running Windows 10 Click Start and type: create recovery then Enter on your keyboard You can also find the Recovery drive creator by opening Control Panel (Windows key + X) Open Recovery Click Create Recovery drive Make sure your thumb drive is connected then click Next. Use the Media Creation Tool to Create Reinstall Media for Windows 10 Anniversary Update (1607). Since the Windows 10 Anniversary Update is the current commercial release of Windows 10, users can download and create a backup copy using the Media Creation Tool; or download ISO media from the Software Download page. Remember, on the day Microsoft officially launches the Windows 10 Creators Update (1703), you won't be able to download older versions. Microsoft recently refreshed the install files for Windows 10 Anniversary Update, so, your install media will need to be a dual layer DVD or a USB thumb drive with 8 GBs of space. Download the Media Creation Tool Now Right click the MediaCreationTool.exe file then click Run as administrator. Choose Create installation media for another PC then click Next
    1 point
  10. Earlier today, some users started reporting issues trying complete Windows 10 setup during the Out of Box Experience. If OneDrive is selected as the default location to save files, setup becomes non-responsive. Microsoft said in a tweet they are aware of the issue and are working to resolve it. They recommend users experiencing this problem file a report at the given link: https://t.co/SWI0nIX0Pz In the mean time, If you are setting up/signing into a Microsoft Account during installation, we recommend you setup a Local Account instead, then connect to a Microsoft Account after setup in Start > Settings > Accounts > Your info. Users will need to perform a cold reboot in order get Windows 10 responsive again. https://www.groovypost.com/howto/setup-configure-new-windows-10-pc-clean-installation/
    1 point
  11. Until recently, if you wanted to download individual updates, especially if you experienced a problem installing a particular update through Windows Update; you could do it through the Microsoft Update Catalog. One minor issue though, you had to use Internet Explorer in Windows 10. Microsoft's reasoning for requiring Internet Explorer to download updates from the Update Catalog depended on a unique technology called, ActiveX Controls. ActiveX is the descendant of a 90's technology called Object Linking and Embedding, which made it easy to incorporate content from different applications. Today, Microsoft announced you can now download updates from the Update Catalog using popular third party web browsers such as Google Chrome and Mozilla Firefox. Also, Microsoft Edge users access the site too.
    1 point
  12. Many users are reporting Windows Update becoming non-responsive after attempting to install KB3189866. KB3189866 is an important security update for Windows 10 Anniversary Update and includes additional improvements. The best way to resolve this problem so far is to manually install KB3189866. You can do it one of two ways. Visit the Microsoft Update Catalog website using Internet Explorer: http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB3189866 Then download the appropriate copy of KB3189866 for your Windows 10 architecture (32 or 64 bit). You can also download the appropriate architecture directly: 32-bit version 64-bit version
    1 point
  13. Update: Apparently, the support agent provided incorrect information. Technology journalist, Ed Bott, ZDNET, confirmed with Microsoft, the free upgrade offer has indeed ended. Source Procrastinators can breath a sigh of relief. A reply from a community forum participant, Martmcd, confirmed in a chat session with a Microsoft Answer Desk agent; the Windows 10 Free Upgrade Offer has been extended for 2 more weeks. The free upgrade launched on July 29, 2015, provides a full version Windows 10 upgrade for PC and devices running a qualifying, genuine, activated Windows 7 or Windows 8 license. The free upgrade was scheduled to last for one year. This week many users started scrambling at the last minute to grab the upgrade. Users who started the upgrade began hitting a widespread 99% hang using the Windows 10 Upgrade Assistant. Microsoft Forum Moderators reassured users who started the upgrade before the deadline, could contact chat support to get a reprieve. Todays news gives users a little more breathing room to sort out whatever problems might be preventing successful upgrades. This should also give many users the chance to skip Windows 10 November Update and head straight to the Windows 10 Anniversary Update set for August 2.
    1 point
  14. I share my iPhones Internet connection as a wireless network. Recently, I started experiencing difficulty connecting to my mobile hotspot, with a generic error displayed 'cannot connect to this network. I tried a few things such as: Restarting my phone. Change the password. Restarted Windows. Interestingly, my Lumia 625 mobile hotspot connection worked just fine. So, isolated the problem and the mobile hotspot worked on my Surface Pro. The next thing I tried, turned out to be solution, delete and add the wireless connection again. To do that, click Start > Settings > Network & Internet > Wi-Fi > Manage Wi-Fi Settings. Select your wireless network, then click Forget. Click View Available Network icon in the Notification Area, then connect again. You will be prompted to enter your password.
    1 point
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